If you need help with account enquiries, payments, bonuses, technical issues or general feedback, our support centre is ready to assist UK players. Contact our organisation by email, live chat or phone and the team will guide you through verification, authorised account changes and any questions about site features. We aim to resolve requests quickly and act in your favour when handling disputes or practical account matters. Raise a ticket and we will follow up with guidance and next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (for account, payments and technical enquiries; typical reply within 2-24 hours) |
| General enquiries | [email protected] (company and media enquiries; reply within 2-3 working days) |
| Affiliate enquiries | [email protected] (partner and commission queries; reply within 2-3 working days) |
| Phone | +44 20 7946 0821 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email is our preferred contact method for detailed requests, account-related issues or anything requiring explanations or documents. When you email [email protected], please use a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Attach any relevant documents as PDFs or images and we will respond as quickly as possible.
Support response times vary by channel and issue. Most inquiries are answered within one business day; simple requests are often handled faster via live chat. Complex account, payment or security matters may take longer as they require additional checks and coordination, so please allow several business days for a full resolution. We’ll update you if more time is needed.
Please share any feedback, suggestions or ideas to improve the site. All submissions are reviewed carefully and used to improve the service, fix issues and refine the user experience. Your input helps prioritise future updates, improve navigation and shape new features. Use the support centre or in-site feedback form to send comments and suggestions for consideration.
